This blog post is taken from my book Golden Nuggets, and it’s simply a poem written by Edgar A. Guest.
It’s entitled “Good Business,” and it goes like this…
If I possessed a shop or store,
I’d drive the grouches off my floor.
I’d never let a gloomy guy
offend the folks who come to buy.
I’d never keep a boy or clerk
with a mental toothache at his work,
Nor let a man who draws my pay
drive customers of mine away.
I’d treat the man who takes my time
and spends a nickel or a dime,
with courtesy and make him feel
that I was pleased to close the deal.
Because tomorrow, who can tell?
He may want stuff I have to sell,
and in that case, then he will be
glad to spend his dollars with me.
The reason people pass one door
to patronize another store,
is not because the business place
has better silk, or gloves, or lace
or cheaper prices, but it lies
in pleasant words and smiling eyes;
The only difference, I believe
is in the treatment folks receive.